Elizabeth Stokoe HonFBPsS joined the Department of Psychological and Behavioural Science in January 2023. Prior to this, she was Professor of Social Interaction in the Discourse and Rhetoric Group at Loughborough University where she was also Associate Pro Vice-Chancellor for REF2021. She has been Academic Director of Impact at LSE since January 2024.
Elizabeth’s research is in conversation analysis, focused on understanding how social interaction works in settings from first dates to medicine and healthcare; from mediation to police crisis negotiation and emergency service calls, and from sales encounters to interaction in “SaaS” (Software as a Service) platforms and conversational user interfaces. The common thread in her work is the identification of effective and less effective interactional practices and their impact on the outcome of conversational encounters.