Alison is the Check Challenge Appeal Subject Matter Expert within the Valuation Office Agency. A long career with the Agency she has worked in a number of locations and roles, having been a Caseworker, Team Leader and Unit Head. The majority of her experience has come from non-domestic rating albeit she was also Head of the Statutory Valuation Team for a period.

Alison is a Member of the Royal Institution of Chartered Surveyors, has worked for the Agency for over 35 years and represents the CCA service in a range of external stakeholder forums.

She also holds the role of NDR Customer Journey Owner and is committed to improving the entire customer journey and works closely with her operational and technical colleagues to support maintenance casework as well as Check and Challenge case handling within the Agency.